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Portion2Pack – VEMAG Filling, Portioning and Packaging Solutions in a Nutshell
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Head of Service (f/m/d)

VEMAG Maschinenbau GmbH has been developing and manufacturing machines and equipment for the food industry and other selected market-sectors for over 75 years. At the heart of it all is our feeding system. The technology adds value to our customers’ products. Our systems treat these products in an extremely gentle way. Our attachments are used to form, portion, fill and place food items. We thereby offer automated flexible solutions for our customers according to their needs so they can generate benefits within their competitive environment.

To support our service team, we are looking for 

 

Head of Service (f/m/d) 

 

Your tasks:

 

  • Managing of the after-sales sector including all associated departments (spare parts service, complaints and returns service, complete service for Germany and international technical support) 
  • Further development and execution of the service strategy for long-term increase of customer satisfaction 
  • Constant qualification of the entire service team and increase in customer orientation in the corresponding responsibility area 
  • Ensuring and optimizing the processes in the after-sales sector and guiding of the colleagues 
  • Close cooperation and support of the international affiliates and agencies in order to optimize service quality   

 

Your profile:

  • Engineering M.D., Electrical Engineering M.D., Business Engineering M.D. 
  • Sound experience in a managing position  for after-sales sector in machine or engineering   
  • Strong customer and service orientation 
  • Very high willingness to travel  in Germany and abroad 
  • Very good knowledge of SAP system 
  • Fluent command of business English

 

If interested, please turn in your application to our personnel office or e-mail at bewerbungen(at)vemag.de.

Interested?

If you work well in a team, have the right qualifications, are used to independent working and enjoy taking on responsibility, we look forward to receiving your application. Our managing director Mr Preuss would love to hear from you on 04231 / 777 338 or preuss(at)vemag.de.