Service international

We are there for you: forward-looking, skilled, service-oriented


Service at VEMAG goes beyond what you see us do. Service is the attitude we embody – a holistic approach to customer care. VEMAG Service is by your side at all stages, from machine assembly and user training to preventative maintenance and repairs. The customer is always the central focus. We develop bespoke service solutions to suit your specific needs. Decades of experience underpin our flexibility.

Our VEMAG Service in figures

  • Customized and tailor-made service programs in accordance with specific requests and definable response times.
  • Reliable availability of spare parts service  and support service.
  • High delivery level by more than 10.000 spare and ware parts.

Service Hotlines

Robert Reiser & Co. Inc.
725 Dedham Street
Canton, MA 02021
Tel: (781) 821-1290
Fax: (781) 821-1316 

Reiser (UK) Ltd.
Maidstone Road
Milton Keynes
MK10 0BD
Tel: (01908) 585300
Fax: (01908) 585400

Service – grinding service

A grinding machine is only as good as its blade sets. Cheap copies either break or wear down quickly. Original blades remain sharper for longer. And to ensure your blades too stay sharp for the long haul, VEMAG offers a grinding service in Germany – genuine VEMAG. This is because we know our products inside out. The choice is yours: from simple grinding and return of the blade set parts in their original box, which offers maximum protection from damage, through to the All-Inclusive Flat-Rate Plus. With the all-inclusive offer, we do more than just take care of the overall logistics, we replace worn parts with original new materials. And if necessary, we can offer replacement sets on-site. This allows you to work uninterrupted with original replacement parts, with all new investments already covered.

Service – maintenance agreements

Maintenance agreements ensure that no service maintenance is missed and optimal machine performance guaranteed. You can be safe in the knowledge that your machines will work the way you are used to: reliably and with the performance you expect. Our portfolio ranges from our standard solution through to individually tailored maintenance and service plans. Preventative maintenance is the best insurance for your machines. With maintenance agreements from VEMAG, you can secure the long-term value of your machinery.

Service – Training

VEMAG machines are intuitive to operate, but there are always good tips and tricks for ensuring more efficient operation. In the VEMAG training sessions, which are held across Germany either on your premises or in the modern, fully-equipped VEMAG Customer Centre, machine operators learn how best to operate the machines for more efficient production. Your service team can use these sessions to gain valuable knowledge in maintenance and servicing.

Service – spare parts

A good spare parts service means rapid response times and high availability of replacement and wear parts. This is the only way to safeguard reliable production. VEMAG replacement and wear parts are of course genuine original parts, subject to the same quality requirements as all of our products. We work solely with leading logistics providers to ensure your parts reach you quickly – worldwide.